Privacy Policy

1. General

These Terms & Conditions govern your use of the website and the purchase of food products from Sthaniya Saathi, operated by Soumya Ranjan Nayak.

By accessing our website or placing an order, you agree to these terms.

The owner reserves the right to modify or update these terms at any time without prior notice.

2. Products & Pricing

All product descriptions and prices are listed accurately to the best of our knowledge.

Prices are subject to change without prior notice. The price applicable at the time of purchase will apply.

As food products are perishable, minor variations in packaging, weight, or appearance may occur.

3. Orders & Payments

Orders will be processed only upon successful receipt of payment.

Payments must be made through secure methods available on the website.

We reserve the right to cancel or reject any order in case of incorrect information, non-availability, or fraudulent activity.

4. Shipping & Delivery

Products will be shipped to the address provided at checkout.

Delivery timelines may vary depending on the location and logistics partners.

We are not responsible for delays caused by courier services, natural calamities, or incorrect details provided by the customer.

5. Return, Replacement & Refund Policy

Due to the perishable nature of food items, returns are not accepted once the product is delivered.

Replacement/refund is possible only if:

The product is damaged during transit
The wrong product is delivered

Customers must raise complaints within 24 hours of delivery with proper proof (images/videos).

Refunds/replacements will be processed only after verification.

6. Cancellation Policy

Orders once placed cannot be cancelled after confirmation of payment.

Sthaniya Saathi reserves the right to cancel an order in case of stock unavailability or other unforeseen issues.

7. User Responsibilities

Customers must provide accurate delivery and contact details.

The website must not be misused for fraudulent or unlawful purposes.

8. Liability Disclaimer

Consumption of products is at the customer’s own responsibility. Please check ingredients before purchase, especially in case of allergies.

The owner shall not be liable for any health issues, loss, or damages resulting from product misuse or negligence.

9. Intellectual Property

All content, product images, logos, and materials on SthaniyaSaathi.com are the intellectual property of the owner and cannot be copied or used without permission.

10. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes shall fall under the jurisdiction of courts in Uttarakhand.